Cancellation Policy

NO SHOW POLICY The Relentless Fitness No Show Policy It's a two-way street. If for some reason you do not turn up for your session you will be billed the full fee. Simple as that. On the flip side, if we do not turn up for your session, then of course, you will NOT BE BILLED for that session. CANCELLATION POLICY We are completely committed to providing you with results and understand that your desire to improve is of paramount importance; therefore, we have created a very strict cancellation policy. This policy will help to keep you committed and protects our trainer's peak operation times. The cancellation policy is as follows: -A No-show or cancellation within 24 hours before your session will incur a full fee payment. -A cancellation outside of 48 hours will incur no fee; however, will be allocated another time slot. *Obviously in exceptional circumstances these fees may be waived, and this will be at the discretion of the individual trainer. Please be aware that our commitment to you is solid and we would expect your commitment to our policy to be the same. It is important that you contact your trainer on the number they provide for you and speak with them directly, rather than calling or email our office. Please do not expect a Relentless Fitness personal trainer to have to ask you for any cancellation fees incurred, rather be aware as to when, if any, these additional fees have arisen and to include them in any payments. 14 DAY NOTIFICATION OF EXITING YOUR TRAINING - We require 14-days' notice if you decide to cease training with Relentless Fitness - This can be either in person, phone or email. - We will then follow up with you to discuss the reasons for you finishing. We pride ourselves on great customer service and are open to feedback. - We will also give you 14-days' notice if for some reason we need to end our working relationship.

Contact Details

• 50 Battery Road, Napier, New Zealand

  +642041121024

  train@relentlessfitnessnz.com